Student services
The people and the tools that stand behind you, from your first question to the day an employer checks your degree.
Your support
What you can count on at each stage
Before you enrol
A clear picture before you decide
- Admissions advisingAn advisor gives you a first reading of your record and the program that fits it.
- Experience estimatorA first idea of how many courses your experience may cover. Open it.
- A lesson and a test to trySee how we teach and how we test, with no account. Try a lesson.
- A written offerYour program, study plan and total fee in writing, before any payment.
While you study
Someone who knows your plan
- Academic advisorOne advisor follows your progress and helps you set a pace that fits your work.
- Student PortalYour registration details, study plan, courses, grades and documents in one account.
- Study assistantAI coaching feedback on your practice work, at any hour. It takes no part in graded assessments.
- Technical helpHelp with signing in, with a lesson that does not open, or with a test that was interrupted.
- AdjustmentsExtra time or a different format for a disability or a health condition. How to ask.
After you graduate
Documents that can be checked
- Certificate and transcriptIssued at graduation at no extra fee, each with a number, a code and a QR code.
- Verification for employersAnyone holding the number and the code can confirm your degree online. See the page.
- Letters sent for youOn your authorization, the registrar sends a verification letter or an official transcript to an employer or a university.
- AuthenticationNotarization, apostille and courier delivery on request, paid separately.
Academic advising
What your advisor does, and does not do
An advisor is on your side. An advisor is also outside every grading decision, so that your grades mean what they say.
Your advisor will
- Explain your study plan and the order of your courses
- Help you plan your pace around your work
- Notice when you fall behind and write to you
- Arrange an adjustment you are entitled to
- Tell you who decides a matter and how to reach them
Your advisor will not
- Change a grade or a test result
- See test questions before you sit a test
- Take part in marking your work
- Promise how an employer or an authority will treat your degree
Who to ask
The right door for each question
Every message to the University receives a reply within 3 working days.
| If you need | Ask | How |
|---|---|---|
| An answer before you apply | Admissions | The contact page, or the assistant on this site for general questions. |
| Help with your study plan, your pace or your next course | Your academic advisor | A message in the Student Portal. |
| Help with signing in or a technical problem | Technical support | Email with the subject "Support". Say which page and what you saw. See the technical requirements. |
| An adjustment for a disability or a health condition | Your academic advisor | Before the assessment. See the accessibility policy. |
| To question a result or make a complaint | The registrar | Within 30 days. See complaints and appeals. |
| Credit for courses passed at another university | Admissions | With your application. See transfer credit. |
| A refund | The registrar | Email with the subject "Refund". See the refund policy. |
| A transcript, a letter or an apostille | The registrar | Email with the subject "Documents" and your registration number. |
| A copy or a correction of your personal data | The registrar | Email with the subject "Privacy". See the privacy policy. |
One address reaches every office: [email protected]. The subject line sends your message to the right person.
Fair treatment
Three promises to every student
You are told before you pay
Your offer, your study plan, your fees and our accreditation statement reach you before any payment.
A person answers
Automated tools help us work quickly. Decisions about your case, and every appeal, are made by a person.
Asking never counts against you
A question, an appeal or a complaint never affects your standing or your grades.
Next step
Not a student yet?
Send us your CV. An admissions advisor will reply with a first reading of your record.